Complaints concerning the NHS 111 Service should be directed to the NHS 111 Patient Advice and Liaison Service (PALS) on 01737 363866 or firstname.lastname@example.org.
If you have an enquiry or comment about NHS services you should contact Healthwatch West Sussex on IHCAS and Healthwatch West Sussex
Tel 0300 012 0122 or email email@example.com.
NHS England also:
PO Box 16738, Redditch, B97 3PT
Tel:0300 311 22 33
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.